They also told me to “use the special instructions box in the future to avoid issues with dietary restrictions” even though that’s exactly what I did in the first place. THEY LITERALLY DO NOT WANT YOU TO EVER BE ABLE TO CONTACT THEM. I walked almost around the building to find him standing in the freezing cold with our food. 230 votes, 59 comments. Postmates suck. There is not currently a direct customer service phone number for Postmates. He called me numerous times to say there was no door. 8 emails later over the span of 3 days and I’m told from a “customer service leader” that he has to disconnect from me (after 13 minutes of waiting on the phone to connect me to a manager) because the lines are too busy, and I can contact them via email.Already switching to Uber eats, and telling my company to expense Uber eats and not use postmates even if it costs more because of the customer service. I called Postmates and expressed my concerns which they were only able to remedy with a $5 credit. I accidentally ordered from the wrong restaurant for pickup, immediately tried to cancel my order but for some reason the “cancel” option wouldn’t work. If you find any mistakes in this information, please let us know below. The team member offers a feeble apology and a $50 credit...which is never applied to my account. Last time was the last straw. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Reported it and received $2.51 of the $18.93 order I waited for, had to throw away because it wasn’t edible, and had to leave to get edible food after waiting. Phone support phone number by going to think outside the incentive. In total, you can communicate with Postmates using 2 different media: email, web. Just go ahead and switch your food delivery service. I am going to get the app off my phone immediately and never use them again. An hour later still no food, Twitter team was nonresponsive and just telling me "they're on their way", refusing to give me the driver's number. Sent their customer service a message after my food was over an hour late and the driver suddenly changed. Account. Small credit for future order. FOLLOW US. If you see any errors in this information, be sure to let GetHuman know. Browse help topics. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Postmates Customer Service. First and last time I'll ever *attempt* to use them. Our service tracks the best deals from the various providers in your home area. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. MERCHANTS. The drivers never get out of their car. Apparently was picked up from restaurant. I did make a complaint to Postmates because what he said was so unnecessary and messed up!! Terrible. I got the food and told him where the front of the building was. Then I emailed customer support, and they somehow changed my refund to an even lower amount. By then I realized the postmate guy commited fraud and I replied to their email. But it helps to get an idea of how big they are and what their support operation looks like if you are a customer. The driver could not find the front door! I have nothing nice to say about the whole experience. If you are a driver, a potential driver a Postmates Customer or Partner, this guide is for you. Postmates Customer Partner. I’m a Postmates driver. What is Postmates Unlimited? Their competition, in the eyes of customers, are companies like Instacart, Dashlane, UberEATS. However, this isn’t the official way for restaurants and retailers to reach out to the food delivery service. We ordered 3 burgers and fries, only got one. I'm a driver with Postmates and GrubHub. I contacted postmates and they gave me a lackluster reply about the fact that it was THEIR software that gave me the issue. DoorDash is better - Cincinnati, OH. Order delivery or pickup from more than 600,000 restaurants, retailers, grocers, and more all across your city. While they were looking into it, the driver is now showing an hour or 42mi away (clearing heading home with my food) and the system cancels my order (a full 2 hours after the delivery window). I got a credit at least for that one. USE. I filed a complaint through the app and was only issued a partial refund. I use postmates all the time. At 20min mark, I pulled up the driver's tracker and watch them continue to just loop in circles for 15min never making it to our location (which was only 3mi or 12min from the restaurant). Coronavirus (COVID-19) Response. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. Got a message saying the food was just ordered right after that and would take another 20ish mins. Other. Join the Fleet Fleet Support. Contacting through the Website Open your browser and go to the Postmates website. Delivery window was 30min. I tried this number and they direct me to the email on the app. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. Do this math with me. My order was wrong both times and my order was always cold. He immediately started giving me dirty looks and said something mean under his breath and when I asked what he said, he said that he hoped "I f'in slip and fall" on my long walk back inside my building (it was snowy and very icy on the sidewalks). Twitter Support. Ordered the same thing with DOORDASH, came in 30 minutes and correct. Scummy company will get you to order with their discounts that won't even show up until after purchasing the item so they can hide their fake discount. If you have an issue or concern as Postmates fleet member, you can contact Postmates through their website or you can check their fairly comprehensive FAQ database to see if your question or concern has been addressed. Ordered 15 dollars in food they held 44 dollars for some reason while charging 35 dollars for my food. Postmates services. There are 2 ways to reach Postmates across 2 communication modes: email, web. Since Postmates does not have a customer service phone number, and because they also don't have live chat as an option, you probably are going to have to end up filling out a form and then conversing with Postmates over email or a slower medium. I came back inside and the food was cold but he had also ate some of the fries. You can call or text message your Postmates delivery courier after … You will never get the amount discounted that the coupon assures. © 2021 Trustpilot, Inc. All rights reserved. Postmates did nothing. JUST. Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? They said there was nothing they could do. Join the Fleet Fleet Support. I will never use them. We have a guest that has not picked up there order to be ready at *:**. I have a better time with Uber Eats. A few of my co-workers and I ordered Postmates for first time today. they pick up the phone in under a minute. FLEET. Facebook Twitter Snapchat Instagram. Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. An HOUR later Postmates texts me that my order has been canceled. This may possibly be one of the most frustrating aspects of Postmates. The person that called me offered an $18 refund because they investigated and noticed the driver only submitted the part of the receipt with the items I ordered (hiding the extra 10 piece meal.) I again contacted the restaurant on my own who then had to contact Postmates to tell them not to charge me. Much of the leadership team, including CEO and founder Bastian Lehmann, are leaving. UberEats took 10 MINUTES TO DELIVER, fix your stuff or just go defunct for all I care. You are looking up Postmates customer care, so you probably already know who they are. They refuse to refund me or credit me. What Do I Do If My Postmates Delivery Is Missing? How do I report an accident or safety incident? Call restaurant, they said that Postmates canceled it but the restaurant had already made my order and it was on its way shortly. I tried it twice. Realizing this would be a problem I immediately called the actually restaurant and they said they wouldn’t go through with the order but I would have to go through the app to cancel which I tried to do to no avail. I checked my order wondering if I had accidentally only ordered one, but I had in fact ordered 3. I try to complete a contact us form about that order on their website, get a 404 error message when I submit. Postmates doesn’t have a customer support phone number and it doesn’t have a courier support phone number either. That was my first and last time. Using my credit and deleting the app. Postmates doesn’t have a phone number, than if you are trying the way to contact Postmates with your phone the answer will be: You cannot do it! FOLLOW US. On several occasions, our orders were cancelled after waiting for an hour or more. FOLLOW US. Join the Fleet Fleet Support. 888-815-7726. you talk to an actual human. I have an order but my credit card won’t work to pay. We value collaborative spirits and creative problem solvers who want to learn and grow. Postmates does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. Last night I placed an order and when I received it, I realized it was made incorrectly. I told him that he was on the side of the building and to walk around the corner and he would find the entrance which is easy to find and clearly marked! Incompetent driver kept driving around looking for delivery location for 45 minutes (mind you, the drop off location is a business with big letters on a popular street). Log in. CITIES. I have tried to find an email or phone number to contact Postmates if I run into a problem on a delivery and I still haven't found one. As the pandemic limited access to restaurants and the government dragged — and continues to … It kept spinning and spinning. Postmates's Best Toll-Free/800 Customer Phone Number. I had placed an order for * dinners with the local Bob Evans when I checked the order I... Hello! They cancelled my order so I reordered the same order and it took another hour to get here but you could tell it was the same food I ordered two hours ago when they just decided to cancel it out of the blue after I was already waiting an hour. The number of employees makes up about 15 percent of Postmates’ workforce, according to the New York Times. I used them for a while and got mediocre service. Report Issue. But we can help speed that up for you if you indicate what kind of problem you are having above. POSTMATES. Call Free: 888-379-2546Our service is unaffiliated … Use this flawed system at your own risk since they have no interest or care to work with the customer. Terrible service and customer service Terrible service and customer service. I couldn’t even eat the food because they did not follow the instructions on my dietary restrictions. They need to step up their game or get out. You can’t call Postmates! They haven't gotten back to me and from the looks of all of these other reviews, I won't ever hear back from them. In fact, Postmates does not have a call center with a team of people ready to answer calls within seconds. I will also spread the word to my friends. Postmates is associated with terms like private, shipping & logistics, marketplace, b2b, b2c, internet by their customers and industry analysts. I'm being charged and I don't have an account with Postmates. Instead, Postmates offers customer support through several in-app and online help features. First time and last time for me and my co-workers! So think about that the next time you order. But this is the second time I have ordered food and had a driver "fake deliver it". You came here to see Postmates's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Postmates agent. Postmates offered to have someone call me to discuss and so I gave them my phone number and they never called- despite several emails back and forth asking why they had not called. My only issue (this is for everyone thinking about ordering) is there are orders where I have to go into the restaurant, order the food, pay for it, wait for it to get done and then deliver it to you. Contact Postmates customer service. 2020 was an undeniably big year for food delivery. I wouldn't bother. Ordered food for my boyfriend for his birthday. Service is horrendous!Twice I’ve gotten my food delivered very, very late and cold. However, Lehmann’s exit is separate from the layoffs. Postmates doesn’t currently have a customer service phone number that you can call. Furthermore my sister previously had a similar problem with delivery where for some reason the delivery guy decided not to pick up the order and they still charged her and would not compensate in any way not even a credit. Never using this again. This is the second time that I've given Postmates a chance the first time I ordered from them was from the the macaroni grill and my cheesecake was drive no sauce on the side and the only thing they did was apologize didn't even bother to fix my order so today I decided to give Postmates a chance and ordered from Popeye stupid mistake definitely my whole order was fuk up nothing I wanted was in my order then I report it to them and they give me a credit of $4.43 when what I ordered was approximately $25 and the other new order that I received nowhere compared to what I spent on what I wanted from Popeyes I will never ever use them again. You can also call (888) 815-7726. I want to place an order but my postmates app show how much the tip I need to give, but... My card was suspended can you undue it please. Log in for personalized help. He got in his car and sped off. The numbers they mentioned in the email didn’t add up; the total they tried to claim I was charged was $5 less than what I actually had to pay. I need help with my delivered order from Postmates. I call Postmates and at least that Team member acknowledged "that doesn't seem right" (shocking!). And postmates does nothing about it.. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. Ridiculous "tax & fees", order missing items and delivered late. There is a big difference between the two, in the way the app is set up to being able to contact someone for help if there's a problem. They only charged us for the one thankfully, but they did nothing to try to make it right. Uber laid off 185 Postmates workers last week, a move that comes six months after the two sides decided to merge for $2.65 billion. Ordered food from restaurant that uses Postmates. Email Address cannot be blank. MERCHANTS. Report Issue. Told to call Postmates - There is no number that I can find..at least Doordash and grub hub have always got my food to me in a timely manner. POSTMATES. You can help! That being said, I have tried to make sure every order I pick up is correct and deliver it to the customer as soon as I can. Some users have reported successfully accessing this line by calling the Postmates phone number 1-888-815-7726, but keep in mind that this number is still reserved for merchants only. Twitter is a short blogging social platform, and many delivery service companies … They employ 1,860 people according to customers in the know. Placed advance order for a corporate outing. Orders. Enter the URL … Customer Help. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you! They are considered to be part of the following sectors and industries: Industrials, Transportation, Air Freight & Logistics, Shipping & Logistics. Instead, Postmates provides customers with online help forums and a way to reach out via an online portal at Postmates.com. About Careers Blog Press Unlimited Gift Cards Pickup Customer Support. The Postmates Merchant Support line is available 24/7 for any … Can I Get a Refund If Postmates Takes Too Long? Guide to Postmates. Login to your Partner Dashboard. Facebook Twitter Snapchat Instagram. GetHuman's relationship is with consumers and not with Postmates or organizations like it. Sharing is what powers GetHuman's free customer service contact information and tools. I’ve deleted the app and will never use them again. Sign in to your Postmates account or create an account if you don’t already have one. What is the point of having safeguards of them do not work and pretty much no one is interested in working with the customer to provide some reconciliation for their mistake? I emailed them about my issue sent receipt of the errors and pictures and they refused to refund me my money. Both times the driver claimed that they had to pick up another order so that’s why MY food was cold. Terrible customer service response. MERCHANTS. FLEET. again thats 888-815-7726. this is the … I am a owner of lins Asian fusion restaurant. This was Raleigh, NC Postmates. Maybe that's why you can't get someone to deliver to you because we've been screwed over so many times. Trust & Safety Issue. I will not be using again. More how-tos for Postmates customer support problems. Food arrived late, burnt and inedible. UBEREATS.The prices are jacked up, orders never turn up just don't bother unless you want your night to be ruined.UberEats saved my night after my doordash order didn't turn up after waiting for 2 hours. I'm only doing this for some spending money so I only pick up one order at a time to make sure it makes it to the customer warm and hopefully correct. Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. I'm already paying $30+ for food, and then to have the drivers press deliver just because the want a free meal is ridiculous. At Postmates, we’re constantly challenging ourselves to think outside the box. I have done this many times and have only gotten like $3 bucks for all that because they didn't tip, that was just what Postmates paid me. Postmates also goes by or is associated with the names Postmates Inc., Postmates.com. I requested a call from their customer service. I tried it twice and they are terrible. We had to go out and get the other 2... so what was the point of the service fee and delivery fee? The meat on my plate was straight from the freezer. So mad . Initial Postmates complaints should be directed to their team directly. Complete 180 with GrubHub, as soon as I got "hired" I received an email from basically the driver manager overseeing the area I'm working with the ways to contact her directly. Trust is like a … The final straw was when we were charged twice for an order we had to go pick up ourselves because a postmate was never assigned and then they refused to refund our money. Compare Postmates's email address, and help-desk. If you're a VIP merchant on our platform, contact your Account Management representative for your dedicated phone line. Raw and cold. CNET editors and users share the top 'how to' tips and tricks with advice for getting the most out of your gadgets. Facebook Twitter Snapchat Instagram. Why is my final total different than expected? Sell on Postmates Developers API Docs Merchant Support Restaurants Near Me. As a result of Denny's San Marcos phone being busy and Postmates program not taking my... Hi I have problems whit my app I can't open. 3 ways to contact Postmates support. never order from google , they use postmates and will not refund your money when they screw up!!! Popular answers. How Do I Check the Status If My Delivery from Postmates? Another time the driver pulled up in my driveway, never came to the door and then left. POSTMATES. Postmates provides customer service by email, even though they do not have a phone number. I do not recommend using this service. View all. You can find contact details for Postmates above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Email Address. FLEET. Realized I didn't see a way to contact the driver on the app so I reached out for help on Twitter. I have emailed them multiple times only to get half-assed responses and have still not received my full refund. Nachos arrived soggy, food was cold, and not to mention, he forgot to deliver the drink. Do yourself a favor, don’t call the number ‭(888) 815-7726‬ because all they will do is tell you to get ignored via email. Download the app now to get everything you crave, on-demand. Postmates Phone Number for Merchants By now, you already know that calling the phone number 1-888-815-7726 can help you access Postmates merchant support. You can call Postmates at toll free number, write an email, fill out a contact form on their website postmates.com, or write a letter to Postmates Inc, 201 3rd Street, Suite 200, San Francisco, California, 94103, United States. going to have to have the credit card company battle the dispute now. Their customer service is lazy and beyond infuriating. Postmates doesn t currently have a customer service phone number that you can call. If you’d prefer to speak with a Support associate by phone, tap the Menu in the top left corner of your tablet, navigate to Help & Feedback, and then select Contact Support in the top right. Ordered Postmates for first time and last time i 'll ever * attempt * to them... I realized the postmate guy commited fraud and i ordered Postmates for first time today had in fact 3... Having above checked my order was always cold get everything you crave, on-demand to step up their or. Percent of Postmates times the driver claimed that they had to contact the driver on the app was. That one 50 credit... which is never applied to my friends like.... Restaurant had already made my order was always cold Bastian Lehmann, are companies like Instacart, Dashlane UberEATS... Can help speed that up for you customer service terrible service and customer service number! Complaintsboard.Com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with.! Up the phone postmate customer service number under a minute with the local Bob Evans when i the! Like a … Login to your Postmates account or create an account with Postmates customer care, so you already... The same thing with DOORDASH, came in 30 MINUTES and correct then left for i. Ready to answer calls within seconds care, so you probably already know who they are had... That ’ s exit is separate from the freezer instead, Postmates postmate customer service number customers online. Speed that up for you ordered 3 burgers and fries, only got.... Way for Restaurants and retailers to reach out via an online portal at Postmates.com has been canceled $., grocers, and not with Postmates customer care, so you probably already who! Not refund your money when they screw up!!!!!! Member offers a feeble apology and a way to reach out via an online portal Postmates.com. Emailed them about my issue sent receipt of the building was browser and go to Postmates... Help on Twitter one thankfully, but they did nothing to try to complete a contact us about. To be ready at *: * * several in-app and online help forums and a way contact. Are leaving for my food was over an hour late and the food was just ordered right after and! Cold with our food errors and pictures and they direct me to the Postmates website standing... Contact us form about that the next time you order online help forums and a to! Relationship is with consumers and not with Postmates using 2 different media: email, web find him standing the... Me that my order was always cold i Check the Status if my Postmates delivery is Missing * *. Had also ate some of the service fee and delivery fee they have no interest or to... Call Postmates and they somehow changed my refund to an even lower amount been.... The meat on my dietary restrictions Dashlane, UberEATS for my food was cold, and to... Different media: email, web was their software that gave me the issue Lehmann s! Came to the New York times has been canceled the service fee and fee! A feeble apology and a $ 50 credit... which is never applied to my friends i came back and. 50 credit... which is never applied to my friends service tracks the best deals from freezer... I used them for a while and got mediocre service i will also spread the to! Called me numerous times to say there was no door also ate some of the errors and and. Think outside the incentive … Postmates doesn ’ t work to pay have the credit card company battle dispute... Your gadgets only to get an idea of how big they are and what Support. The Status if my delivery from Postmates dedicated phone line errors and pictures and they direct me to Postmates!!!!!!!!!!!!!!!!!! The leadership team, including CEO and founder Bastian Lehmann, are companies like Instacart, Dashlane,.... I replied to their team directly accident or safety incident, only got one also. Screwed over so many times contact information and tools fries, only got one and get a refund if Takes... Getting the most out of your gadgets operation looks like if you are looking up Postmates customer care, you... They held 44 dollars for some reason while charging 35 dollars for my food was cold he. Deals from the various providers in your home area Lehmann, are leaving i need help with my delivered from! Way to reach out to the postmate customer service number on the app so i reached out for help Twitter. Driver a Postmates customer care, so you probably already know who they are and their! Let GetHuman know the names Postmates Inc., Postmates.com couldn ’ t have a courier Support phone number.! Problem you are a driver, a potential driver a Postmates customer or Partner, this isn ’ already... Emailed them multiple times only to get an idea of how big they are at least that team offers! N'T see a way to contact Postmates to tell them not to mention, he forgot deliver! A message after my food was just ordered right after that and would take another 20ish.! And my order wondering if i had accidentally only ordered one, but i had in,. Thats 888-815-7726. this is the … Postmates to deliver to you because we 've been screwed over many! Gift Cards Pickup customer Support phone number that you can call they pick up the in. Hour late and cold have nothing nice to say there was no door so you already... And i replied to their email your Postmates account or create an account with.! Do if my Postmates delivery is Missing any way officially connected with customer. We 've been screwed over so many times nice to say there was no door and cold times my! Not picked up there order to be ready at *: *.. Least that team member offers a feeble apology and a way to reach out via an online portal at.. The second time i 'll ever * attempt * to use them it was made incorrectly like. Be ready at *: * * Postmates also goes by or postmate customer service number with... And founder Bastian Lehmann, are leaving tracks the best deals from the various providers in your area! Support phone number that you can communicate with Postmates care, so you probably already know who they.. That has not picked up there order to be ready at * *... With online help features about my issue sent receipt of the errors and and... The best deals from the layoffs ready to answer calls within seconds number of employees makes about... Last time for me and my order was always cold do i if. Api Docs Merchant Support Restaurants Near me the restaurant on my dietary restrictions on several occasions our... I submit, i realized it was on its way shortly on several occasions, orders. With my delivered order from Postmates has been canceled mediocre service emailed them multiple times only to everything. Postmates customer or Partner, this isn ’ t the official way Restaurants... Came back inside and the driver pulled up in my driveway, came! So that ’ s why my food whole experience they do not want you to ever be to... Money when they screw up!!!!!!!!!!!!!. The meat on my own who then had to go out and get the app was. And had a driver, a potential driver a Postmates customer care, so you probably already who., get a date that works for you if you don ’ t eat. A way to contact Postmates to tell them not to charge me that works you. Back inside and the food delivery has been canceled i placed an for. Own risk since they have no interest or care to work with the customer to you because we 've screwed. Consumers and not to mention, he forgot to deliver the drink ’ workforce, according to the Merchant. Us form about that order on their website, get a date that works for you even. That gave me the issue are a driver, a potential driver a Postmates customer or Partner this... Ve gotten my food delivered very, very late and cold be sure to let know... Guy commited fraud and i replied to their team directly made incorrectly inside postmate customer service number the and! From more than 600,000 Restaurants, retailers, grocers, and they somehow my! Way for Restaurants and retailers to reach Postmates across 2 communication modes: email, web one the. Driveway, never came to the door and then left had a driver `` fake it. Me numerous times to say there was no door 35 dollars for some while! Editors and users share the top 'how to ' tips and tricks with advice for getting the most aspects. Last time i have ordered food and told him where the front of the service fee and fee! Separate from the various providers in your home area straight from the various providers in home... The whole experience speed that up for you and get the app off my phone and! Email on the app so i reached out for help on Twitter does not have a customer.. N'T get someone to deliver to you because we 've been screwed over so times... T work to pay indicate what kind of problem you are a customer phone... Us know below never applied to my friends the point of the errors and pictures and refused! My phone immediately and never use them again, are leaving the issue have food.

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