Service Catalogue contains information of specific services for which customer are willing to pay. The objectives of service catalogue management are: To manage all the information which is present in the service catalogue and make sure that is it is precise and up to date. ITIL® V3 (Service management framework) 004-Ch01-04-ITIL® Certifications path and ITIL® Foundation Exam In the YaSM service management processes we distinguish between service lifecycle processes and supporting processes. According to ITIL v3 documentation, there is no defined sub-process under this process. Service catalog management is an ITIL process designed to facilitate a quick-reference look at available IT services (both operational and preoperational) within an organization. The concept of a service catalog has been around for decades, but no one really talked about it too much until ITIL v3 came out in 2007. I Have MBA(IS), ITIL, PRINCE2, CCNA, CCNP, MCSA, MS Hyper-V Certifications, and Trained in PMP, CCIE. As per ITIL v3, Service Catalogue is the part of an Organization’s Service Portfolio, which is visible to customers and is used to support the sale and delivery of IT Services. The objectives of the Service Catalog Management process are to: Manage the information contained within the Service Catalog and to ensure that it is accurate and current. Objective of Service Catalogue Management. While the whole Service Portfolio is managed in ITIL Service Strategy, the Service Catalogue is specifically managed within ITIL Service Design. If you like our articles please like our facebook and twitter page to receive notifications on recent and updated contents. Here in this chapter, you would learn What is ITIL Service Catalogue? Service Portfolio Manager is the process owner of this process. Service Catalog Management Goal and objectives The primary goal of Service Catalog Management is to ensure that a Service Catalog is produced, maintained and always contains accurate information on all operational services and those ready for deployment. It allows them to route their service related requests to the Subject Matter Experts (SMEs), who own, operate & accountable for the specified service. The complete collection of all process management structures in the organization D. The contextual awareness to provide strong common sense judgement: Definition. A) Service level management B) Financial management for IT services C) Change evaluation D) Service catalogue management Which of the following makes sure that a Service Catalogue is produced, maintained, and covers accurate information of all operational services? endstream endobj startxref Which process has the objective: "To ensure all service models conform to strategic, architectural, governance, and other corporate requirements"? Figure 1: Questions to answers aligned with key perspectives help to improve Service Catalog project success Which one of the following is an objective of service catalogue management? The ITIL Service Catalogue includes information about deliverables, prices, contact points, ordering and request processes. 3. h޴W�n�H��~�U����m[!q&(���)���. Producing a Service Catalogue and maintaining the contents of it. To provide an improve the relationship and communication with the business and customers. For each IT Service the documentation relevant for the IT Service Consumers • The objective of service operation is to make sure that IT services are delivered efficiently. 46 0 obj <> endobj I wish you all the best in your career !!!! The document is optimized for small and medium-sized organizations – we believe that overly complex and lengthy documents are just overkill for you. As defined in ITIL V3, it is a controlled process which ensures that Service Catalogue is produced, maintained, and contains accurate information for all operational services and those being prepared to be run operationally. I'm passionate about Information Technology & spreading my knowledge makes me happy. Documenting and agreeing on a service definition with all relevant parties. Service Level Management Which of the following is an internal agreement that supports the IT organization in the delivery of services? 35. The purpose of the service catalog management process is to provide and maintain a single source of consistent information on all operational services and those being prepared to be run operationally and to ensure that it is widely available to those who are authorized to access it. Which one of the following is an objective of service catalogue management? d) The four major areas that need to be considered in the design of effective Service Management. Each service listed in service catalogue is usually very repeatable and has controlled inputs, processes, and outputs. Service Portfolio Management Service portfolio management ensures that the service provider is offering right combination of services to meet the customer’s need. If the task seems daunting, we have a template you can download because we think of everything. 2. 25. The scope of SLM includes the performance of existing services being provided. And also have 10+ Yrs of Work Experience. Basically a Service Catalogue is a single, concise source of clear, accurate and up-to-date information about all of your live services. a) Service portfolio management b) Design coordination c) Service level management d) Change management A Blog about Service Management, Service Integration and Management, Service Integration & Management, SIAM, SMI, ITSM, ITIL, Process Consulting, etc. Broadly, there are two types of service catalogues: Below picture shows the span of control that is maintained by Service Catalogue. A. Create a Service Catalog Template: Once you have figured out your lines of service, you’ll need to build the catalog, which will help you define your services and your service level agreements. %PDF-1.5 %���� ::Select Chapters To Learn More:: ITIL Basics ITIL Service Strategy ITIL Service Design ITIL Service Transition ITIL Service Operation ITIL CSI ITIL Special Resources. Difference between ITSM and ITIL, ITIL Monitoring of CSI Initiatives | ITIL CSI | ITSM, ITIL Definition of CSI Initiatives Process | ITIL CSI | ITSM, ITIL Process Evaluation | ITIL CSI | ITSM, ITIL Service Review and Reporting | ITIL CSI | ITSM, ITIL Continual Service Improvement | ITIL Foundation | ITSM. For deployment Service lifecycle processes and supporting processes SLM includes the definition of the Service level Management which of Service. Medium-Sized organizations – we believe that overly complex and lengthy documents are just overkill for you:.... Recent and updated contents provide an improve the relationship and communication with the Service catalog Management process operational! Makes me happy within the Service catalog Management process owner of ITIL Service design right. Approved to access it ) the four major areas that need to be considered the. Managing the information contained in the delivery of services to meet the customer ’ s.! 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