Most guests make their reservations online.

The following resort hotel survey template or the guest feedback questionnaire contains the top 15 questions that are designed to collect guest feedback. Do your suppliers have interesting backgrounds? Here are five questions every smart traveler should ask when checking in a hotel: 1) What’s the location of this room? Here is a list of 8 questions to ask your guests, and great places to ask them: How did you find us? Everyone can find a story. We all know that a hotel concierge can help you make a reservation for dinner or order a taxi to … Questions To Never Ask Your Hotel Staff Or so say this nation's hotel workers. However, if they’re unable or unwilling to do that, they may make their reservations by phone. Ask your guest when they’re planning to arrive and check into the hotel. These 15 questions focus on customer satisfaction related to the front desk, guest services, guest room/bath, room service, restaurant/lounge, and an overall rating. If 'no', you may want to take a closer look at what your hotel or its services are lacking and plug in those loopholes. If you are looking for repeat customers, here is the best indicator for you. Ask this one at the one place you invite your guests to go after the worship service beginning their first visit. And for family travelers, it’s important to snap up adjoining rooms ASAP.

Maria Teresa Hart February 25, 2016 Share this ... “Guests tend to ask this if traveling with a family,” Lanz says. We asked a bunch of them for some of the most annoying, obtuse, or just flat-out rude questions guests ask while staying at a hotel. Take advantage! A 'yes' to this question pretty much implies that your services are up to the mark.

Make that link to the world around you and you can create a sense of pride and belonging for your guests and staff. When you ask about the specific location of the room, the clerk becomes personally involved in your room choice—and does not leave it up to whatever the hotel reservations system has assigned you. Questions to ask are what is the history of the area you are operating in? What about the food sourcing, the staff? You've researched your hotel, checked all the review sites, and even booked the room online.

Your hotel concierge can be a great resource. So here are the 8 types of questions you must ask in a hotel survey. If that’s the case, here are some standard questions you might ask: What’s the date of your arrival? 7 Questions You Must Ask to Make Sure You Get the Best Hotel Room Available.